Frequently Asked Questions

Contact

How can I contact eFixindia Store?

You can contact us by e-mail or by phone. Our numbers and addresses are given here.

Does eFixindia Store offer technical support?

Yes, we do! Our technical experts are available to answer your questions. Your questions will be answered by us before, during, as well as after your purchase. Your every type of inquiry on products will be answered by us. All the technical problems inquiries and compatibility issues will be solved by us. Just send us an email at [email protected] or give us a call at (+91) 7600-077-066.

Looking for exclusive offers and coupons?

Subscribe to the eFixindia Store’s newsletter and receive exclusive offers and coupons which can be further used for your purchase at our store.

How can I subscribe to the eFixindia Store newsletter?

To subscribe to the eFixindia newsletter, you need to click here. You will find the box at the bottom of the page. You will also get the option to sign up for an email newsletter when you place your order with eFixindia Store.

I am still getting newsletters from you even after I unsubscribe, so what to do?

Please note that when you unsubscribe for our newsletter, it will take nearly 10 days in the process to remove your email address from our database. If facing any problems, just send us an email to [email protected]

How can manufacturers contact eFixindia’s purchasing team?

To contact, send us an email at [email protected]

What if I want to work with eFixindia Store?

If you want to work with eFixindia, you just need to Send your CV to our email:[email protected] and if we find you perfect, we will connect with you.

I am a vendor, where can I contact eFixindia Store ?

If you are a vendor and want to contact us, send us an email on [email protected]

Can I fill out a form with my query? Is there any such option?

Yes, you can go to our contact page and fill out the form with the message and we will connect you as soon as possible.

Ordering

Does eFixindia Store accept orders by phone, fax, or mail? Can I order in person?

Yes, we do accept your order via phone and email. To place your order you need to call us at (+91) 7600-077-066 or you can also send us an email on [email protected] and we will connect with you.

How do I know if my order is accepted by eFixindia Store?

Once you place the order along with filling all the Billing Details and selecting your payment option, you will receive an order confirmation email and also an SMS by eFixindia Store within 24 hours that will contain all your order details inside. If in any case, you didn’t find any confirmation from our side, feel free to contact us on (+91) 7600-077-066 and we will solve your queries.

How to add the product to the cart and what is the checkout process?

After you choose your product and select the quantity and click the “Buy Now” button on the product page, the product will be added to the shopping cart and you will be redirected to the checkout process by redirecting to a confirmation page.

I might have accidentally placed a duplicate order. What should I do?

Don’t worry, just call the eFixindia store right now at (+91) 7600-077-066. We will check your order and proceed forward to vacant the duplicate order for you.

How can I track my order status? Is there any way to check my order’s status online even if the order is placed by phone or email?

If you have placed an order directly via phone, you cannot check the status online. If you have placed via www.eFixindiastore.com, You can track your order rapidly. You just need to first sign in to your account and then scroll to the bottom of the eFixindia Store website, you will be able to see your order status. You should always keep your order number with you and if you don’t have that, please contact us on (+91) 7600-077-066.

Can I track my eFixindia’s order once it has shipped?

You can also check the order status once we have shipped the same.

Why was my order vacated?

If we have vacated your order, there are chances that you have entered wrong credit/debit card details. If you feel have entered everything correctly and still, your order is vacated, just contact us on (+91) 7600-077-066.

Is there any option to change my order after I've submitted it? Could I put two orders together to minimize shipping costs?

If we haven’t proceeded with your orders to our warehouse, we can help you to combine or change your order. You need to give us a call at (+91) 7600-077-066.

Does eFixindia Store have a paper catalog to show?

No, eFixindia Store doesn’t have any type of paper catalog.

What should I do if my shipment does miss an item?

You need to check that you have received all the boxes with your order. Check the boxes which you have received, empty them properly. It may have happened that there might have some small parts caught up in fissures or in the packing material. If still, you find that anything is missing, you can just call us at (+91) 7600-077-066.

How can I change my eFixindia Store login ID?

To change the login ID, you need to email us at www.eFixindiastore.com

What is NCNR?

NCNR stands for “Non-cancelable, Non-returnable.” Occasionally, eFixindia Store will ask customers with a mutual agreement to agree on certain product cancellations and returns. This will be the case in products that are custom, modified and if you have ordered a very large quantity and then you request a reorder. In that case, we have to keep the products with us and those will not be readily sold.

Payment

What will be the payment options when I purchase from the eFixindia Store?

eFixindia Store accepts all the Master Cards, VISA Cards and we also provide the option of cash on delivery to all our customers.

Do you include the GST in your product price?

Yes, in all the products we have included the GST along with the cost. In some products, there may be no GST included and it will be shown extra, you will be notified during the ordering process.

Do eFixindia Store verifies the address with my credit card company when I pay by credit card?

It happens that many credit card companies sometimes do not approve of the purchase when the listed address is wrong. Therefore we verify your address.

Does eFixindia Store know the reason for the decline of my credit/debit card?

No, the system is automated and that did not provide any reason for the decline. You need to verify every detail of your credit card like expiry date, billing address, security code, credit card number and make sure that every detail matches the credit card statement.

Returns

What steps should I follow to return a product?

If you want to initiate a return, you need to contact us at (+91) 7600-077-066 and our representative will help you. You need to first pack all the items in the same box which you received from the eFixindia Store. Make sure you also include all the accessories.

Within how many days can I return the product back to eFixindia Store?

You can return the product to eFixindia Store within 10 days when you receive the same.

Will you provide the payment by cash when we return the goods to you?

No, you will not receive any cash on returning the goods. You will have the money back in your bank account. Please be aware that it may take a few days.

Approximately after how long will I receive a refund for the items which I have returned?

Please note that once we receive the returned item, we will check the same and you will get the refund within 5 to 7 days after we receive the product.

Where can I send my return shipment?

When you will proceed for the return, our person will contact you and will collect the product from you.

Is it compulsory to return all the accessories along with the product?

Yes, you need to make sure that you include all accessories when you return your products to eFixindia Store. If there will be anything remaining, the return will not be considered as full return.

Do you charge restocking fees? When will these fees be charged?

We do charge the restocking fees when the returns are due to the error of customers. If the error is from our side, no restocking fees will be charged.

What does the eFixindia warranty cover?

Under our warranty, you will get your money back if there is any manufacturing defect in your product. Please note that any defects caused by customers through product modification, negligent handling or improper fittings will not get covered under this warranty.

What is eFixindia Store’s Limitation of Liability?

When you buy any product from us, our liability is limited to repair as well as to replace the defective products. If there are any other incidental damages that arose due to the customer’s fault, we are not liable in that case.

Who will pay the shipping charges when the product needs to be returned for replacement or for repair under the eFixindia Store’s warranty?

We will pay the shipping charges when the product is returned by you for repair or replacement. The product will be checked and if there will be no damage then you will need to pay the complete shipping cost.

Will I get the full money refunded when I return the goods to eFixindia Store?

No, the payment gateway charges the parties when the amount is refunded and you will get the money after deduction of 2%. eFixindia Store will also pay the same 2% money to the payment gateway.

How will I proceed for service under the eFixindia Store’s warranty?

Just drop us an email at or you can also call us at (+91) 7600-077-066, we will be very happy to provide you the service.

Shipping & Handling

When will my order be shipped from the eFixinida Store?

Orders received will be shipped within 3 days and you will receive the product at your doorstep within 5 business days. You can also check the availability and you will be notified about the number of days it will take to ship your order.

What are your shipping rates?

The good news is we provide free delivery, so don’t worry about the shipping rates.

Are there any processing fees?

There will be no processing fees charged from you. The payment gateway charges some amount and that will be paid by us. You will just have to pay the amount that is given for the product.

Does eFixindia Store offer a delivery on Saturday?

Yes, we provide the shipping of your orders from Monday to Saturday at no extra charge.

How to track my eFixindia Store’s order once it has been shipped?

Just use our Order Tracking page. We have integrated the same with most of the courier’s services. When you enquire about the status of your order, we pass that to the courier service and you will get the results. You can also contact the courier services on their contact number to find the exact status of your package.

What should I do if I find that any item is missing from my shipment?

On receiving the order please check that you receive all the boxes of your order. Make sure that you check every nook and corner of the box as small parts might get caught up there. If still anything is missing, just give us a call at (+91) 7600-077-066.

Does eFixindia Store ship internationally?

No, eFixindia Store only ships all over India. Please contact us to get the required information.

What should I do if I found that my package is damaged, lost, tampered or misdelivered?

If you get damaged or tampered packages, please call our customer service within three days of delivery of the product. If you find that the expected delivery time has exceeded and still the product hasn’t reached you, give us a call at (+91) 7600-077-066.

What happens if a package has the wrong address?

When you place an online order, please make sure that you write the address correctly. It is the responsibility of the customer to check the address properly.

Website

Why are most of the links on the website aren't working? What's wrong?

Please enable the javascript so that you use the website with ease as most of the links on the website use this. Close and reopen the browser in order to fix the problem.

Is eFixindia Store website secure? What type of security does eFixindia Store use to make sure that my information is private?

We keep security factors as our topmost priority. We are having a security certificate issued by the cPanel, Inc. Certificate Authority. The certificate is meant for the following purposes as under:

● Ensures the identity of a remote computer
● Proves your identity to a remote computer
● 1.3.6.1.4.1.6449.1.2.2.52
● 2.23.140.1.2.1

With our security features, we protect your information from fraudsters and hackers.

I am having some problems with eFixindia Store’s shopping cart. What can I do now?

First of all, check whether you have enabled the cookies from eFixindia’s store or not. If you find those settings ok, then please clean the browsing cache and cookies. After doing all these, just reopen the browser and try once again. If still, you face any problem, try by closing all the programs and then restart your computer. You can also order from another computer as well.

Account

Why should I register with eFixindiastore.com?

With the help of registration, you can store your account information which further makes it easy and also speedy to place an order. By registering, the list of your interested products will also be saved which further helps you in making the subsequent purchases more easier.

How do I register with eFixindiastore.com?

For registering, click on “Log In” at the right top of the page, and then select Register. Complete the eFixindia Store Account Form, and then click on “Create Your eFixindia Store Account”. The next time you visit our store, just simply log in and we’ll remember your shipping and billing information.

How do I sign in?

To Login from any page on the site, you need to click on the “LogIn” button which is located in the top menu bar. Fill up your user name and password and you are on your way.

How do I log out?

To log out, go to My Account Page and then go to the bottom of the page, you will find a Logout button there, you need to click on that. This is to make sure that your eFixindia Store Account will only be used by you.

How can you change the shipping address?

To change your shipping address, you need to log in to My Account Page and there your old details which have previously been saved for shipping can be changed.

How can I change my other details?

To change details like name, address, or any other details, you need to first go to My Account Page, you can change everything from there.

What if I forget my password?

When you forgot the password, you need not worry, you need to first click on the login button and then click on Forgot Your Password? Link. You will need to enter the user name and then you need to click on Continue. You need to enter your email ID and then you will receive a link on that. It will enable you to change the password directly from there.

I'm having problems with my user name/password, what should I do?

If you face any problem with the username and password, please note that passwords are case sensitive and so need to make sure the password you enter is in the same upper and lower case which you have previously registered. If you are still getting the error, please check and make sure that you haven’t made any type of spelling mistake. So, check everything carefully. If still, any problem persists, you need to contact our customer service center at (+91) 7600-077-066.

How can I update my account on eFixindia Store?

Click on My Account button, you will be having options over there to update your information.

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